Return & Refunds
Our goal is to provide only the highest quality and authentic Sri Lankan products with respect to both the traditions of producers and the needs of our customers. Every effort is made to We reserve the right to substitute with products of similar variety, quality and value in the rare event where a substitution is deemed necessary. Please see our Substitution Policy below:
Product Substitution Policy
From time to time, we may not have an item listed and substitutions of items of equal, lower or greater value will be necessary. In the rare event that a substitution is necessary, we reserve the right to substitute with an item of similar variety, quality and value.
**Should your item have to be replaced, we will attempt to notify you; if we are unable to reach you, we will proceed with the substitution to prevent delays in the order delivery.
Personal Information Collection, Use, and Sharing
Lakdiv Foods collects personal information for the purposes of carrying on its business as an online platform for the sale of goods and services (including on behalf of third party merchants). The type of information we collect will vary depending on the nature of your dealings with Lakdiv Foods. Personal information that we generally collect may include your name, address, email address, telephone number and payment details.
There are two main ways we collect information about you:
- If you are not or do not login as a Lakdiv Foods Member
Whenever you visit the Site, our servers automatically record information about your usage of the Site, such as the time of your visit, its duration and the pages you visit. This is to help us understand what parts of the Site our users enjoy the most and to help us ensure that advertisements on the Site are most directly relevant to your interests. If you have not identified yourself on the Site, such as by registering for Membership or logging in as a Member, the information we collect about you remains anonymous.
- If you login as a Lakdiv Foods Member
When you first register for membership, we collect information from you such as your email, name, suburb, and will continue to add to your member profile as you interact more on the Site, for example, if you enter a competition. Once you have become a registered member, we collect personal information about you in order to provide you with the full benefits of Membership. It will also enable Lakdiv Foods to bill you and contact you, where necessary, concerning your use of the Site. Lakdiv Foods will also use and analyse the information it collects so that it can administer, support, improve and develop our business.
In particular, Lakdiv Foods may contact you for your views on the Site and also to notify you about changes or developments to the Site and services. If you have consented, we may also use your information in order to advise you about other products and services which we offer.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.We will use your information to respond to you, regarding the reason you contacted us.
We may share your personal information:
- To our group companies or service providers (e.g. in order to store the information).
- Where the disclosure is in connection with one of the purposes for which the information was collected to fulfil your request relating to shipping an order (e.g. to courier companies to enable deliveries).
- Where we are required by law to make disclosure.
Except as provided above, we will not share your personal information with any other third party outside of our organization.
How we preserve your privacy
Lakdiv Foods will maintain any information in strict confidence and only use this information in connection with the aforementioned purposes, including providing your relevant details to third party merchants for either (i) the delivery/provision of goods or services ordered or (ii) for the redemption of vouchers you bought.
Lakdiv Foods does not collect sensitive information beyond information outlined above about users.
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Changing Your Information
If you are a Lakdiv Foods Member, you are able to view and amend your Personal Information stored by Lakdiv Foods at all times. Lakdiv Foods will not amend your personal information except at your direction. Unless special agreement has been made with Lakdiv Foods, Members of the Site must be at least 18 years of age.
Security of Your Information
Lakdiv Foods takes all reasonable steps to ensure that sensitive information that Lakdiv Foods collects is only accessible by authorised persons and there is no misuse of personal information. We will retain your information for a reasonable time or as long as the law requires.
Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone – at all!!
All prices stated are in NZ dollars and are inclusive of GST (Goods and Service Tax). All prices listed on the Site exclude delivery costs. Delivery costs, if applicable, will be charged separately on an order. All prices displayed on the Site are subject to change without notice and all payments will be processed upon the completion of the User’s order and must be received in full prior to dispatch of Products or provision of Vouchers.
Credit Card Transactions
At Lakdiv, you can shop with confidence. We use the latest encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. We never store your credit card information. They are discarded after the transaction. We take the most extreme precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline.
Wherever we/ our service providers collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
All your transactions are completed with the security provided by the highest level encryption servers available which do not store your credit card details. Your credit card details are encrypted by technology that is completely 100% secure so you can order with confidence. Visa, MasterCard and American Express cards are the credit cards that we accept on-line.
We use every means available to protect your sensitive information – that’s why when you initially order from us, you will need to register as a customer by opening an account.
A cookie is a small file which is placed on the user’s hard drive following a visit to the Site. This file subsequently allows the user to move quickly and easily around the Site by keeping a record of your previous visit(s). It is used to identify users and tracks a user’s sessions providing information that the system used to efficiently manage your use of the site. We do not link this information to user’s personal details. Cookies can be deleted from a user’s hard drive at any time by the user.
Changes to this Policy
How to contact Lakdiv Foods
If you would like to make an access request to your personal information or wish to provide feedback about this policy, please contact Lakdiv Foods by emailing email@example.com